Find Out What 60% of Top US Hospitals are Missing in Their Find-a-Provider

Kyruus Blog

Kyruus Blog

Get the latest insights on enhancing patient access, improving the patient experience, driving digital innovation and more.

Lauren Levinsky

Blog Feature

Clients | Patient Experience | Patient Access | Access Center | Marketing

By: Lauren Levinsky
February 28th, 2019

As the first point of contact for many consumers searching for care, your access center and your agents are essential ambassadors of your brand. And in an era where patient loyalty is up for grabs, delivering personalized service over the phone can transform a single call into a lifelong relationship with your health system. On our recent webinar, Dave Kriesand, Vice President of Banner Health’s Customer Experience Center, shared how they’re differentiating their access experience by making it easier for patients to find care that meets their unique needs.