Kyruus Blog

Kyruus

Recent Posts by Kyruus:

The Top Five Most-Read Kyruus Blog Posts of 2017

Throughout the year we have posted blogs from subject matter experts sharing their expertise in patient experience and access. A common theme of our 2017 top viewed blog posts is understanding the patient journey of care. As the posts suggest, health systems must adapt to the evolving way in which patients are now obtaining information about their care and the providers they are choosing to receive that care from. Patients are behaving increasingly like consumers of healthcare and as such, health systems must adjust their strategies to align with this shift.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching

Infographic: The Patient Access Journey is Changing & Health Systems Need to Respond

Healthcare consumers are becoming savvy shoppers. Our research conducted in the summer of 2017 shows that while many consumers still prefer traditional methods for finding providers (such as referrals from healthcare providers), most are performing some level of due diligence before booking appointments—and they're going online to do their research. Learn more about how consumers access healthcare providers in the 2017 Patient Access Journey Report.

Topics: Digital Patient Experience Patient Access Provider Networks Patient Engagement Patient-Provider Matching

Intrinsic and Extrinsic Physician Motivators to Consider When Driving Change

This is a guest blog post from Dr. Nancy Gagliano, Chief Medical Officer at Culbert Healthcare Solutions.

In an era of increasing physician burnout, it is critical to understand core motivators that affect physician satisfaction.12 We all have intrinsic and extrinsic motivators that contribute to job satisfaction. Intrinsic motivators for physicians are the “Why I went to medical school,” while extrinsic motivators include factors such as autonomy, resources, leadership, community, and appreciation. While many may think a “full waiting room” is a sufficient motivator for physicians, understanding what truly motivates physicians is essential to developing a roadmap to improve their satisfaction.

Topics: Patient Experience Provider Networks Provider Data Management Change Management

ATLAS 2017 Key Takeaways on Transforming Patient Access

The fourth Annual Thought Leadership on Access Symposium (ATLAS) was filled with presentations and panels focused on taking a multi-channel access approach, aligning organizational strategies with consumer behaviors, and ways to engage physician leaders effectively to navigate change management. With powerful keynotes, great main stage presentations, and half a day of focus breakout tracks, there were so many great insights that it was hard to narrow them down, but here are some of the top takeaways:

Topics: ATLAS Conference

Five Things Health Systems Leaders Need to Know About Access Centers

Health systems and hospitals are increasing their emphasis on improving patient access to attract new patients and retain existing ones. Access centers and their staff play a central role in this initiative, yet they face unnecessary hurdles with such essential tasks as finding an appropriate provider and booking appointments.

Topics: Patient Experience Patient Access Access Center Patient-Provider Matching Provider Directories

“When Times Get Tough, Get Creative” & Other Pointers for Leaders of Clinically Integrated Networks

In 2015, Mercy Health (Cincinnati, OH) and Summa Health (Akron, OH) formed one of the largest clinically integrated networks (CINs) in Ohio, Advanced Health Select, to enhance chronic care management and lower the total cost of care for patients in Ohio and Kentucky. Their respective ACOs were the first networks to join the CIN, linking 2,800 providers. The CIN has since expanded to include closer to 3,500 providers. We were pleased to host two leaders from these health systems on a recent webinar: J.D. Whitlock, VP of Enterprise Intelligence at Mercy Health and Ellen Smith, VP of Business Development & Access at Summa Health. Here were some of the top takeaways:

Topics: Patient Experience Patient Access Provider Networks Patient Engagement

Building & Owning Your Health System's Brand: Five Takeaways from Our Webinar with Providence St. Joseph Health

We recently had the pleasure of hosting Aaron Martin, Executive Vice President and Chief Digital Officer at Providence St. Joseph Health, and Shweta Ponnappa, Senior Director of Digital Marketing at Providence St Joseph Health, for a webinar titled Building & Owning Your Health System’s Brand: Strategies for Acquiring & Retaining Patients Online. Having both previously worked at Amazon, Aaron and Shweta shared how they’ve brought their insights from ecommerce to their work driving digital innovation at Providence St. Joseph Health, one of the largest not-for-profit health systems in the US. They shared strategies for attracting and engaging patients online, as well as their perspectives on balancing investment in an organization’s own digital capabilities versus third-party listing sites.

Topics: Patient Experience Patient Access Patient Engagement Patient-Provider Matching

Do you know how primary care providers make decisions about specialty referrals?

    

Patient access is a top five strategic priority for health systems across the U.S., and many organizations have researched related challenges from the perspective of patients and specialist providers. Patients find healthcare providers in a variety of ways and, for health systems, provider-to-provider referrals represent a key channel into their organizations. 

ATLAS Conference Takeaways: Actionable Ways to Enhance Patient Access in 2017

 

Last week we welcomed over 100 hospital and health system leaders to the 2016 Annual Thought Leadership on Access Symposium (ATLAS) focused on “Reinventing the Patient Experience Through Better Access.”  A rich day and a half of dialogue and best practice-sharing covered key topics such as boosting digital consumer engagement, improving access center operations, instituting provider data governance, and addressing patient access across channels.

Annual Thought Leadership on Access Symposium (ATLAS): Six Reasons to Attend


We know the common pain points around attending conferences: staggering registration fees, taking time off work, a lack of actionable session content, and a maze of vendors clamoring to give you yet another trinket in return for a few minutes of your valuable time.

When we first launched ATLAS in 2014, we dared to be different by hosting a conference where health leaders could discuss how critical patient access has become to their organizations' patient acquisition, patient retention, care coordination, provider network alignment strategies, and more. With ATLAS now in its third year, we’ve learned the value of the event from attendees, speakers, and panelists. Based on their feedback, here’s a list of six reasons why you should attend ATLAS 2016:

Topics: ATLAS Conference Healthcare Conferences Patient Experience Patient Access