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Kyruus Blog


Recent Posts by Kyruus:

Call Center Patient Experience Blog Series: The Impact of Outdated Provider Directories on Patient Access

As we explored in an earlier blog, hospitals and health systems are struggling to deliver a great patient experience through their call centers  often the “front door” to their organization  due in large part to barriers to patient access. Over the course of a three post series, we’ll explore some of these top barriers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.

Provider Directories & Patient Access

While demand for online self-service capabilities continues to rise, many patients still connect with a health system the old-fashioned way – over the phone. However, access centers frequently lack the resources to provide an effective, high-touch patient experience. In fact, our recent secret shopper report found that 82% of call centers were unable to book an appointment directly over the phone during the initial interaction. That’s not just a major barrier to patient access, it also means that most call centers are not equipped to deliver a call center experience that ends with a booked appointment, a big problem for converting demand and retaining patients in increasingly competitive markets.

Topics: Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching Provider Directories

Building & Owning Your Health System's Brand: Five Takeaways from Our Webinar with Providence St. Joseph Health

We recently had the pleasure of hosting Aaron Martin, Executive Vice President and Chief Digital Officer at Providence St. Joseph Health, and Shweta Ponnappa, Senior Director of Digital Marketing at Providence St Joseph Health, for a webinar titled Building & Owning Your Health System’s Brand: Strategies for Acquiring & Retaining Patients Online. Having both previously worked at Amazon, Aaron and Shweta shared how they’ve brought their insights from ecommerce to their work driving digital innovation at Providence St. Joseph Health, one of the largest not-for-profit health systems in the US. They shared strategies for attracting and engaging patients online, as well as their perspectives on balancing investment in an organization’s own digital capabilities versus third-party listing sites.

Topics: Patient Experience Patient Access Patient Engagement Patient-Provider Matching

Do you know how primary care providers make decisions about specialty referrals?


Patient access is a top five strategic priority for health systems across the U.S., and many organizations have researched related challenges from the perspective of patients and specialist providers. Patients find healthcare providers in a variety of ways and, for health systems, provider-to-provider referrals represent a key channel into their organizations. 

ATLAS Conference Takeaways: Actionable Ways to Enhance Patient Access in 2017


Last week we welcomed over 100 hospital and health system leaders to the 2016 Annual Thought Leadership on Access Symposium (ATLAS) focused on “Reinventing the Patient Experience Through Better Access.”  A rich day and a half of dialogue and best practice-sharing covered key topics such as boosting digital consumer engagement, improving access center operations, instituting provider data governance, and addressing patient access across channels.

Annual Thought Leadership on Access Symposium (ATLAS): Six Reasons to Attend

We know the common pain points around attending conferences: staggering registration fees, taking time off work, a lack of actionable session content, and a maze of vendors clamoring to give you yet another trinket in return for a few minutes of your valuable time.

When we first launched ATLAS in 2014, we dared to be different by hosting a conference where health leaders could discuss how critical patient access has become to their organizations' patient acquisition, patient retention, care coordination, provider network alignment strategies, and more. With ATLAS now in its third year, we’ve learned the value of the event from attendees, speakers, and panelists. Based on their feedback, here’s a list of six reasons why you should attend ATLAS 2016:

Topics: ATLAS Conference Healthcare Conferences Patient Experience Patient Access

PEAPod Presents: John Englehart, HSS, and the Patient Experience

The Patient Experience and Access Podcast (or as we call it here, PEAPod) is back and packed with more action! We want to thank everyone who gave our first episode featuring Michael Ruiz, VP and Chief Digital Officer at MedStar Health, a listen. The feedback has been great, and we're excited to keep cranking out episodes that reveal the exciting initiatives at some of the country's leading health systems to improve patient access.

For our second episode, we were honored to chat with John Englehart, Chief Marketing Officer at Hospital for Special Surgery in New York. HSS has recently been named the top hospital for orthopedics in the country by U.S. News World & Report Best Hospitals Survey for the seventh consecutive year, and has also grabbed the #2 spot for rheumatology.

Topics: Patient Experience Patient Access

Experts in Patient Access: Sanjay Pathak of Kyruus


Sanjay Pathak, MPH, MBA, is a Senior Vice President of Market Development for Kyruus. Prior to Kyruus, he was a Senior Vice President at Brigham and Women’s Hospital - where he had responsibility for clinical operations including surgical, imaging and procedural services and directed the cardiovascular and cancer service lines.

Topics: Patient Access

Announcing the Patient Experience and Access Podcast!

In case you’ve been living in a bunker for the last 5 years, podcasts are everywhere. From the high-stakes drama of Serial to the life hacking innovations of the Tim Ferriss Show, you can find content focused on essentially anything. That’s why we were surprised when we didn’t see much out there related to patient access, experience, or executive strategy for hospitals.

So...we made one ourselves.

Topics: Patient Experience Patient Access

Experts in Patient Access: Will Gordon, MD of Kyruus

We continue our Experts in Patient Access series with Will Gordon, MD. Will joined Kyruus in June of 2014 and is currently the Director of Product Management. In this role, he oversees the Kyruus suite of clinical products and manages the data applications, including the ProviderMatch API. Will is also an internist and attending physician on staff at the Massachusetts General Hospital in Boston, where he completed his clinical training in Internal Medicine. He has a background in software development, and worked at Avatar New York and Careplace prior to his medical training. Will received his BA in History from Cornell University, and his MD from Weill Cornell Medical College in New York.

Topics: Patient Access

Experts in Patient Access: Graham Gardner, MD of Kyruus

We continue our Experts in Patient Access series with Graham Gardner, MD, Chief Executive Officer and Co-founder at Kyruus. Prior to Kyruus, Graham was a Venture Executive at Highland Capital Partners where he co-founded Generation Health and served as the company’s Chief Medical Officer through its acquisition by CVS Caremark. He is also the Co-Founder of SynapDx, a molecular diagnostic company focused on developing a blood test to enable the earlier detection of Autism Spectrum Disorders. Graham completed his clinical training in internal medicine and cardiology at Beth Israel Deaconess Medical Center and Harvard Medical School, where he also served as Chief Medical Resident. Read what Graham has to say about his passion for patient access, what inspired him to start Kyruus, and his "moneyball" philosophy to building teams. 

Topics: Patient Access