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Kyruus Blog

Kyruus

Recent Posts by Kyruus:

A Look Back at 2018: Our Most Popular Patient Access Content

2018 marked a year of disruption across the healthcare landscape. From the entrance of new players, like Amazon, JPMorgan and Berkshire Hathaway, to the mergers of prominent health systems, like Mercy Health and Bon Secours, organizations across the space were driven by a desire to meet consumer expectations for a more connected, patient-centric experience.

Topics: Analytics Referral Management Patient Experience Patient Access Patient-Provider Matching Patient Leakage

2017: A Year in Review of Our Most Popular Content

Taking a look back at our most popular content pieces from 2017, one thing is clear—health system leaders are focusing on enhancing patient access and providing a consistent enterprise-wide patient experience. Health systems are evaluating their current patient access models to determine if they’re meeting patients’ preferences to schedule appointments in an efficient manner and they’re staying ahead of the latest healthcare consumer trends–online and offline–to establish priorities for the coming years.

Topics: Patient-Provider Matching Patient Access Patient Engagement Patient Experience Access Center Digital

The Top Five Most-Read Kyruus Blog Posts of 2017

Throughout the year we have posted blogs from subject matter experts sharing their expertise in patient experience and access. A common theme of our 2017 top viewed blog posts is understanding the patient journey of care. As the posts suggest, health systems must adapt to the evolving way in which patients are now obtaining information about their care and the providers they are choosing to receive that care from. Patients are behaving increasingly like consumers of healthcare and as such, health systems must adjust their strategies to align with this shift.

Topics: Patient-Provider Matching Patient Access Patient Engagement Patient Experience Access Center Digital

Infographic: The Patient Access Journey is Changing & Health Systems Need to Respond

Healthcare consumers are becoming savvy shoppers. Our research conducted in the summer of 2017 shows that while many consumers still prefer traditional methods for finding providers (such as referrals from healthcare providers), most are performing some level of due diligence before booking appointments—and they're going online to do their research. Learn more about how consumers access healthcare providers in the 2017 Patient Access Journey Report.

Topics: Patient Experience Digital Patient Access Patient Engagement Patient-Provider Matching Provider Networks

Intrinsic and Extrinsic Physician Motivators to Consider When Driving Change

This is a guest blog post from Dr. Nancy Gagliano, Chief Medical Officer at Culbert Healthcare Solutions.

In an era of increasing physician burnout, it is critical to understand core motivators that affect physician satisfaction.12 We all have intrinsic and extrinsic motivators that contribute to job satisfaction. Intrinsic motivators for physicians are the “Why I went to medical school,” while extrinsic motivators include factors such as autonomy, resources, leadership, community, and appreciation. While many may think a “full waiting room” is a sufficient motivator for physicians, understanding what truly motivates physicians is essential to developing a roadmap to improve their satisfaction.

Topics: Provider Data Management Patient Experience Change Management Provider Networks

ATLAS 2017 Key Takeaways on Transforming Patient Access

The fourth Annual Thought Leadership on Access Symposium (ATLAS) was filled with presentations and panels focused on taking a multi-channel access approach, aligning organizational strategies with consumer behaviors, and ways to engage physician leaders effectively to navigate change management. With powerful keynotes, great main stage presentations, and half a day of focus breakout tracks, there were so many great insights that it was hard to narrow them down, but here are some of the top takeaways:

Topics: ATLAS Conference

Five Things Health Systems Leaders Need to Know About Access Centers

Health systems and hospitals are increasing their emphasis on improving patient access to attract new patients and retain existing ones. Access centers and their staff play a central role in this initiative, yet they face unnecessary hurdles with such essential tasks as finding an appropriate provider and booking appointments.

Topics: Access Center Patient Access Patient Experience Patient-Provider Matching Provider Directories

“When Times Get Tough, Get Creative” & Other Pointers for Leaders of Clinically Integrated Networks

In 2015, Mercy Health (Cincinnati, OH) and Summa Health (Akron, OH) formed one of the largest clinically integrated networks (CINs) in Ohio, Advanced Health Select, to enhance chronic care management and lower the total cost of care for patients in Ohio and Kentucky. Their respective ACOs were the first networks to join the CIN, linking 2,800 providers. The CIN has since expanded to include closer to 3,500 providers. We were pleased to host two leaders from these health systems on a recent webinar: J.D. Whitlock, VP of Enterprise Intelligence at Mercy Health and Ellen Smith, VP of Business Development & Access at Summa Health. Here were some of the top takeaways:

Topics: Patient Access Patient Engagement Patient Experience Provider Networks

Call Center Patient Experience Blog Series: Enterprise-Wide Visibility Into Provider Availability: A Patient Access Imperative

This is the third post in our Call Center Patient Experience Series. Over the course of this three post series, we’ve explored some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, limited patient-provider matching capabilities, and lack of visibility into provider availability.

Topics: Patient-Provider Matching Patient Access Patient Engagement Patient Experience Access Center Provider Directories

Call Center Patient Experience Blog Series: How the Absence of Patient-Provider Matching Capabilities Impairs Patient Access

This is the second post in our Call Center Patient Experience Series. Over the course of this three post series, we’ll explore some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.

Topics: Patient-Provider Matching Patient Access Patient Engagement Patient Experience Access Center Provider Directories