Kyruus Blog

Kyruus

Recent Posts by Kyruus:

2019 Year End Review: Top Patient Access Resources

While healthcare continues to play catch-up to other customer-obsessed and digital-first industries, 2019 became the year in which many health systems started to align their organization around a commitment to improving the patient experience. This is certainly clear looking at our most popular content pieces from 2019–healthcare leaders want analytics to measure patient access, insight into how consumers make care decisions, and best practices for partnering with their organization to execute consumerism initiatives, like online scheduling.

To transform access and experience in 2020, check out the list below of the four most downloaded resources from 2019:

Topics: Digital Analytics Patient Experience Patient Access Patient-Provider Matching Online Scheduling

“Expanding Boundaries. Removing Barriers.” - Six Takeaways from ATLAS 2019

 

Earlier this week we were fortunate to host some of the country’s pre-eminent thought leaders at what was our sixth Annual Thought Leadership on Access Symposium (ATLAS). This year’s theme was “Expanding Boundaries. Removing Barriers.” “Expanding Boundaries” let us explore inspiring ways health system leaders are innovating around patient access and responding to industry dynamics, which increasingly point to a shift in care delivery outside of the walls of health systems. 

Topics: ATLAS Conference Digital Healthcare Conferences Clients Patient Experience Patient Access Provider Data Management Change Management Online Scheduling

Keynote Spotlight: Former CEO of Cleveland Clinic Shares How to Expand the Boundaries of Healthcare

The Annual Thought Leadership on Access Symposium (ATLAS) is just around the corner! The sixth annual ATLAS will be held in Boston from September 23 - 24. To kick off our event, we are thrilled to host Dr. Toby Cosgrove, former President & CEO to Cleveland Clinic and current advisor to Google, Health Cloud and Life Sciences. 

Topics: ATLAS Conference Digital Patient Experience Patient Access

Building A Modern Consumer Scheduling Experience

More than 2/3 of consumers would choose a provider based on the ability to book appointments online.1 To meet this growing demand, health systems are searching for ways to offer patients the same level of convenience and choice they’ve grown accustomed to when booking appointments online in other industries.

Topics: Digital Patient Experience Patient Access Change Management Online Scheduling

5 Reasons to Attend ATLAS 2019!

The countdown to the Annual Thought Leadership on Access Symposium (ATLAS) is on! Now into its sixth year, ATLAS will be held in Boston from September 23 - 24. The theme of this year’s conference is ‘Expanding Boundaries. Removing Barriers.’ and health system leaders will come together to share best practices and explore ways to innovate and expand patient access enterprise-wide. 

We kept attendees top-of-mind while designing this year’s program. The schedule is meant to spark discussions around new ways to engage patients and modernize the patient experience.

Topics: ATLAS Conference

Call Center Patient Experience Blog Series: Enterprise-Wide Visibility Into Provider Availability: A Patient Access Imperative

This is the third post in our Call Center Patient Experience Series. Over the course of this three post series, we’ve explored some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, limited patient-provider matching capabilities, and lack of visibility into provider availability.

Topics: Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching Provider Directories

Call Center Patient Experience Blog Series: How the Absence of Patient-Provider Matching Capabilities Impairs Patient Access

This is the second post in our Call Center Patient Experience Series. Over the course of this three post series, we’ll explore some of the top barriers to patient access through health system call centers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.

Topics: Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching Provider Directories

Call Center Patient Experience Blog Series: The Impact of Outdated Provider Directories on Patient Access

As we explored in an earlier blog, hospitals and health systems are struggling to deliver a great patient experience through their call centers  often the “front door” to their organization  due in large part to barriers to patient access. Over the course of a three post series, we’ll explore some of these top barriers and how they impede a positive patient experience: outdated provider directories, lack of patient-provider matching capabilities, and insight into provider availability.

Provider Directories & Patient Access

While demand for online self-service capabilities continues to rise, many patients still connect with a health system the old-fashioned way – over the phone. However, access centers frequently lack the resources to provide an effective, high-touch patient experience. In fact, our recent secret shopper report found that 82% of call centers were unable to book an appointment directly over the phone during the initial interaction. That’s not just a major barrier to patient access, it also means that most call centers are not equipped to deliver a call center experience that ends with a booked appointment, a big problem for converting demand and retaining patients in increasingly competitive markets.

Topics: Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching Provider Directories

A Look Back at 2018: Our Most Popular Patient Access Content

2018 marked a year of disruption across the healthcare landscape. From the entrance of new players, like Amazon, JPMorgan and Berkshire Hathaway, to the mergers of prominent health systems, like Mercy Health and Bon Secours, organizations across the space were driven by a desire to meet consumer expectations for a more connected, patient-centric experience.

Topics: Referral Management Analytics Patient Experience Patient Access Patient-Provider Matching Patient Leakage

2017: A Year in Review of Our Most Popular Content

Taking a look back at our most popular content pieces from 2017, one thing is clear—health system leaders are focusing on enhancing patient access and providing a consistent enterprise-wide patient experience. Health systems are evaluating their current patient access models to determine if they’re meeting patients’ preferences to schedule appointments in an efficient manner and they’re staying ahead of the latest healthcare consumer trends–online and offline–to establish priorities for the coming years.

Topics: Digital Patient Experience Patient Access Access Center Patient Engagement Patient-Provider Matching