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Jessica Fucci

Blog Feature

Digital | Patient Experience | Patient Access | Patient Engagement | Online Scheduling | Marketing

By: Jessica Fucci
November 17th, 2020

As we discussed in the first two blogs of this series, before the onset of COVID-19, virtual care was used rather infrequently, in fact few health systems even provided the option for receiving care. However, when the pandemic struck, we saw many organizations pivot quickly and rapidly implement virtual care programs to expand access to safe and timely care. And for the most part, patients eagerly adopted it and have been overwhelmingly satisfied with their virtual care experiences. In fact, our recent report, Patient Perspectives on Virtual Care, found that almost three-quarters of respondents wanted the option of virtual visits as part of their standard care moving forward and half would switch providers for the offering. Even now, as some health systems have resumed in-person visits, the desire for virtual visits remains high–many of our customers are still seeing the same number of virtual visits as they did this summer.