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Kyruus Blog

Kyruus Blog

Get the latest insights on enhancing patient access, improving the patient experience, driving digital innovation and more.

Jamie Friscino

Blog Feature

Digital | Patient Experience | Patient Access | Patient Engagement | Online Scheduling | Marketing

By: Jamie Friscino
August 7th, 2020

Prior to this year, the majority of healthcare consumers had little experience with virtual care. Now, just six months later, most health systems are utilizing virtual care offerings as a way to enable access to care for patients during the COVID-19 pandemic. In fact, according to our newest research report, Patient Perspectives on Virtual Care, 72% of patients had their first-ever virtual care visit this year. While initial reports indicate that the utilization of virtual care offerings has skyrocketed, what does the experience look like? How are patients finding out about and accessing these virtual care offerings?

Blog Feature

Digital | Patient Experience | Patient Access

By: Jamie Friscino
March 12th, 2020

With patients acting more like consumers of healthcare and spending more time accessing information online, health systems are investing in their online presence to create experiences that attract consumers and connect them to the care they need. However, as they look to do so, many organizations are finding that executing a comprehensive, consumer-friendly, digital front door strategy is easier said than done. Successfully launching these projects requires cross-functional participation, technological evolution, and oftentimes, a significant cultural shift to become truly customer-centric.