Kyruus Blog

Chris Scanlon, Director of Product Design

Recent Posts by Chris Scanlon, Director of Product Design:

Journey Mapping: Design Best Practices for Improving Customer Experience

As the world becomes increasingly digitized, patients are looking to interact with healthcare the same way they look for flights on Kayak or make a dinner reservation on OpenTable–with speed and convenience. And as health systems look to respond, understanding consumer behavior and the patient journey will be critical to delivering a user experience that successfully meets patients’ needs and expectations.

Whether your organization is looking to do so by revamping your website or building a new mobile app, here are a few design best practices from our work with consumers to help your team deliver user experiences that delight.

Topics: Digital Analytics Patient Experience