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Ashley Nyland

Blog Feature

ATLAS Conference | Digital | Patient Experience | Access Center | Patient Engagement | Patient-Provider Matching | Provider Directories | Provider Data Management | Change Management | Online Scheduling | Marketing

By: Ashley Nyland
November 23rd, 2020

Without question COVID-19 has caused incredible disruption to industries across the board, with the healthcare sector experiencing some of the greatest challenges. At the same time, however, the pandemic has been a catalyst for rapid innovation, revealing opportunities to rethink and transform approaches to care delivery and access. From learning to operate remote call centers to looking for more digitally-enabled ways to engage with patients (e.g., virtual care, virtual assistants), the pandemic has pushed health systems to reimagine—and quickly—their approaches to enabling patient access.