While healthcare continues to play catch-up to other customer-obsessed and digital-first industries, 2019 became the year in which many health systems started to align their organization around a commitment to improving the patient experience. This is certainly clear looking at our most popular content pieces from 2019–healthcare leaders want analytics to measure patient access, insight into how consumers make care decisions, and best practices for partnering with their organization to execute consumerism initiatives, like online scheduling.
To transform access and experience in 2020, check out the list below of the four most downloaded resources from 2019:
In our third annual report on access trends, we surveyed 1,000 people and found that consumers are placing a growing premium on self-service capabilities and convenience in their search for care. As brand plays a larger role is consumers' healthcare decisions, opportunities exist for health systems to differentiate themselves by expanding care delivery options and streamlining access.
With health systems increasingly prioritize digital initiatives to transform patient access, engaging providers in the process is critical to scaling these efforts while promoting provider satisfaction. We surveyed 200 PCPs and specialists to uncover their thoughts on digital initiatives–and appetite for involvement in them–and identified strategies for health systems to win provider buy-in.3. Six Essential Patient Access Metrics:
Patient experience is a leading priority for many health system leaders, however, most organizations lack visibility into the key metrics they need to evaluate and enhance patient access moving forward. This white paper defines the six metrics health systems should track and provides actionable ways to improve access through visibility into the health system network.
For Piedmont Healthcare, a large, not-for-profit health system in Georgia, better serving patients started with transforming the way they access care. Working with Kyruus, Piedmont launched open online scheduling and saw immediate adoption from both new and existing patients. Today, they see more than 10k+ appointments booked directly into their EHR each month.
Visit our Resource Center for this content and to access the industry insights you need to move the needle on patient access in 2020.