Patient Access | Patient Engagement | Online Scheduling | Digital Access
Connecting people to the right care is a critical first step in the complex patient access journey. To better understand how healthcare organizations can evolve their patient access strategies to meet consumer needs, Kyruus has surveyed consumers for the last six years to understand their preferences when it comes to searching for, selecting, and accessing care.
Patient Access | Patient-Provider Matching | Online Scheduling | Digital Access
Today's consumer is accustomed to doing everything online—and its no shock that this preference carries over into how they find and book care, turning to digital channels more and more. A recent Kyruus survey showed that over 40% of consumers say they’d prefer to book their medical appointments online, half of whom would even switch providers for the ability to do so.
Patient Access | Health Plan Integration | Medical Groups
That medical groups and health systems share a commitment to delivering convenient, high-quality care in their respective settings isn’t surprising. What is eye-opening, however, is that despite their differences in size and structure, they face many of the same business challenges, such as fending off market competitors, acquiring and retaining patients to ensure profitability, and working to alleviate staff burnout.
Patient Experience | Patient Access | Patient-Provider Matching | Provider Data Management
With nearly 60% of consumers using the internet to find a new provider, it's critical for healthcare organizations to work with providers to ensure the profiles that appear on their websites and other digital properties are robust and accurate. While comprehensive provider information is important for everybody, the need is amplified for people of color, women, non-native English speakers, and those who identify as LGBTQ. In fact, research spearheaded by HealthSparq, Kyruus’ health plan division, reveals race, ethnicity, gender, and sexual orientation can impact people’s choices and preferences around providers as well as their experience with the healthcare system as a whole.
Digital | Patient Access | Patient Engagement | Digital Access
Guest contributor Kate Gamble, Managing Editor & Director of Social Media at healthsystemCIO, summarizes key findings from a recent webinar featuring two healthcare leaders as well as Kyruus’ own Scott Andrews, General Manager, Health Systems.
Patient Access | Patient Engagement | Digital Access
Keeping a steady pulse on both consumer and provider perspectives is vital to ensuring Kyruus’ solutions meet the needs of healthcare organizations and end-users alike. Conducting market research to uncover beliefs, actions, and preferences is an important part of the equation, and in 2022, Kyruus conducted surveys with both consumer and provider audiences:
