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Baystate Health, the largest health system in western Massachusetts, takes an active role in serving their community with quality healthcare and compassion. A key part of this mission is to increase access for patients across western New England. The challenge? Understanding their growing network of providers and each practitioner’s clinical area of focus to pave the way for better matching and more timely access. Baystate Case Study - Kyruus - Read now

Learn how Baystate partnered with Kyruus to create a centralized provider directory and power provider search capabilities across the enterprise. Key outcomes include:

  • Comprehensive view into almost 2000 employed & affiliate providers
  • Increased visibility into call outcomes in the contact center
  • 2X increase in online appointment requests

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