Now in its sixth consecutive year, our patient access survey of 1,000 healthcare consumers highlights ongoing demand for convenient access to accurate, consistent information, seamless experiences, and digital self-service—wherever people begin their journey.

Key findings include:

  • PAJR 2022 coverThe internet still retains the top spot for consumer research (61%) when it comes to finding care, and nearly 80% of consumers used 2 or more online resources in their research process.
  • Over 40% of consumers prefer to book appointments online and about a 1/3 cite it as a factor when considering where they will obtain care in the future.
  • Consumers are eager to use digital channels for pre-visit tasks and to engage with their healthcare providers—93% are extremely or very interested in using digital self-service for pre-visit tasks


For more insights on the pivotal role of digital channels in finding, selecting, and accessing care—download the report. 

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