How Today’s Digitally-Empowered Consumers Discover,
Select, and Schedule Care
Our 5th annual patient access survey of 1,000 people shows that consumers increasingly utilize, and prefer, digital access channels—a consistent trend over the past five years. The findings also illuminate the multitude of factors consumers consider when looking for a new provider or service, where they go for information, and trends in how they prefer to book appointments.
Key findings include:
For more on healthcare consumers’ research behavior and decision-making—including new insights about the role of cost transparency in care decisions—download the report.
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