As shifting market dynamics increase barriers to patient retention, health systems must be increasingly attentive to providers' referral behaviors and gaps they encounter with today's referral processes. We surveyed 100 PCPs and 100 specialists across the US to understand their perspectives and identify opportunities to improve patient-provider matching and care coordination.
Key findings include:
- While 77% of providers say it's important to keep patients in-network for care coordination, 79% still refer out of network
- 45% of providers who refer out of network say they have a difficult time knowing who is in their network
- 1/3 of out-of-network referrals could be avoided if providers had access to more robust information about their networks
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