What do health systems need to know to attract and retain today’s consumers? See the infographic below to learn the key findings from our annual survey of 1,000 consumers to better understand how consumers search for, select, and book appointments with providers. Scroll down to download the full report.
|48% of consumers visited an urgent care or retail clinic in the last 12 months, primarily due to location convenience|
|32% of consumers rated quality of online patient ratings & reviews extremely important, up from 26% in 2017|
|While 52% of consumers conduct online research, most still prefer to book by phone, perceiving it to be faster|