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Infographic: 2018 PATIENT ACCESS JOURNEY REPORT

What do health systems need to know to attract and retain today’s consumers? See the infographic below to learn the key findings from our annual survey of 1,000 consumers to better understand how consumers search for, select, and book appointments with providers. Scroll down to download the full report.

Patient Access Research Report - infographic by Kyruus - Patient Access Journey Research

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Tweet this! 48% of consumers visited an urgent care or retail clinic in the last 12 months, primarily due to location convenience
Tweet this! 32% of consumers rated quality of online patient ratings & reviews extremely important, up from 26% in 2017
Tweet this! While 52% of consumers conduct online research, most still prefer to book by phone, perceiving it to be faster

 

   


Download the 2018 Patient Access Journey Report